I’m writing this hoping other people will come forward with similar stories. (Don’t forget to read the important updates at the end of this post. Additionally, I’ve written out a strategy that will likely help track these scammers down faster.) On 9/16/2014, Josh, a former agent at the “customer service company” at the center of this scam responded.
Yesterday, 8/13/2014, I logged in and checked my credit card statement like I do routinely. I noticed an odd authorization for $49.95 from 888-368-0967.com. This was suspicious because I did not recently buy anything for $49.95 and had never heard of that company.
Visiting the site did not help either. It appears to be a third party site that provides the customer service and, apparently, billing for other websites online.